At a glance
Salesforce Financial Services Cloud integration to Vault Core, powered by MuleSoft
Solution category
Customer interaction
Geography
Global
Built by
Thought Machine
The challenge
Financial institutions are going through unprecedented change, facing new demands and priorities. These institutions are being forced to accelerate their speed of digital innovation to solve the pressing challenges of today's environment, while planning for the future. Delivering the seamless digital experiences customers expect hinges on the financial institution's ability to connect suitable apps and relevant data.
True digital transformation is impossible with costly and time consuming point-to-point integrations. Banks want to launch innovative products and reap the benefits of real-time data but are beholden to the slow speed legacy core providers operate at. This legacy technology is often a headwind to creating a best-of-breed partner ecosystem and delivering an innovative product roadmap.
The solution
Financial institutions can reduce development costs and accelerate time-to-value by connecting Salesforce Financial Services Cloud (FSC) to Vault Core via MuleSoft, saving time using turn-key integrations. This out-of-the-box, fully-managed integration leverages standards-based banking APIs for common processes that scale for high-volume transaction throughput. By delivering real-time data from Vault Core to FSC, financial institutions can power business processes directly in FSC, including:
- Customer onboarding and account servicing
- Customer data storage and management
- Personalised insights using Genie
- Relevant and timely marketing campaigns
Benefits to banks
1. Better understand customers by leveraging pre-built integration use cases with BIAN-informed APIs for common processes like retrieving financial transactions and updating customer information.
2. Deploy fully integrated processes configured with clicks, not code.
3. Reduce development costs and total cost of ownership with turn-key integration solutions, purpose-built for banking.
How the solution works
The MuleSoft Certified Connector for Vault Core lets financial institutions easily connect FSC to Vault Core. Using Anypoint Platform™, the Vault Core connector establishes predefined integrations for common account management use cases. Use cases include:
- Opening an account on Vault Core
- Retrieving account information from Vault Core
- Synchronising customer ID from Salesforce to Vault Core
- Synchronising account information from Vault Core to Salesforce
- Retrieving transaction data from a given account in Vault Core
- Updating deposit account information on Vault Core
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